Refunds and cancellation

14-day trial

The trial is meant for you to check, with your camera and your printer, that the program works for you before you pay. Polar asks for a card when you start, but doesn't charge anything if you cancel before the 14 days are up.

How to cancel

Cancel the subscription whenever you want from your Polar customer portal. If you can't find the portal, write to us at info@japibooth.com from the email address you started the trial with and we'll help you. Cancel with some margin: what matters is that the cancellation is done before the charge date.

After the charge

Once the annual fee has been charged, whether it's the first one when the trial ends or a renewal, we don't give refunds. This is without prejudice to the rights the law gives you as a consumer (see below). If you cancel, the license stays active until the end of the period you've already paid for.

What happens to the key

When you cancel, the license key is deactivated when the contracted period ends (the trial or the paid year). If a refund is made, we also cancel the subscription and the key is deactivated. In both cases, the program locks at the next license check, which happens automatically when there's internet. Your settings and photos are not deleted.

Right of withdrawal

If you buy as a consumer, European regulations give you a 14-day withdrawal period from the time you sign up, with the particularities that apply to digital content and services. The 14-day free trial coincides with that period: if you cancel before it ends, you aren't charged anything.

When a refund doesn't apply

There is no refund of an annual fee that has already been charged, neither the first one nor a renewal. Nor for not having used the program during the paid period. This doesn't affect your legal rights, such as the legal guarantee of conformity for digital products if the program doesn't work as advertised.

If you believe you're entitled to a refund, write to us at info@japibooth.com from the purchase email address, or from the contact page, and we'll look into it. If we approve it, we process it through Polar and it goes back to the same payment method.